You can use a bit of strength, while standing over the product, to push it down with your hand. Now, working on a clean, towel/padded surface turn the bottle upside down onto the pump head and push the bottle straight down firmly until an audible snap is heard. Put the pump head back on the bottle neck and push it down firmly to get it aligned in the neck.Ĥ. It should not twist, turn or wiggle at all. Next, pull up on the base of the metal pump head to see if it comes off. Please follow the following steps to get the pump head back into place and begin using your product.Ģ. We’re sorry about the inconvenience as this is not how we wish for our products to reach customers, but the good news is there is an easy fix that will get your product working quickly. If you are having trouble dispensing product from your pump, it is possible that your bottle's pump head may not be pushed all the way into place which prevents the vacuum action needed to dispense product. Instead, there is a follower plate at the bottom of the bottle that rises as the product is pumped out, thus ensuring all product is evacuated from the bottle and allowing you to get every last drop! Products such as Pep Up® Collagen Boost Face & Neck Serum and Total Eye® Firm & Repair Cream use an airless pump to dispense each formula which creates a vacuum to dispense the product. I'm looking for a product I've used for years, have you changed the name? Medium Sand (cooler undertone) Tan Natural (darker) Shade Recommendations from Previous to New Shades Previous Shade Since all shades are neutral, they blend seamlessly into the skin, matching a wide range of skin tones. Tan skin tones also choose between two shades: Tan Natural as a lighter tan, and Tan Golden as a darker shade of tan. Medium skin tones simply need to decide if they are on the lighter or darker side of medium: Medium Bisque is lighter Medium Sand is darker. Deep will match with our Deep Mocha shade. Light will match with our Light Ivory shade. ![]() If you’re new to Colorescience, first decide which of the four shades you fall under, and then read on. If you already use our Tint du Soleil foundation or Brush-on Sunscreen, it’s easy to find your match, since you already know if you’re Light, Medium, Tan or Deep. Shade Recommendations Based on Usage of Other Colorescience Products One significant change is that all of our shades are now neutral, while our previous shades incorporated either cool or warm undertones. ![]() We spent countless hours reformulating our shades to create neutral shades that will be a fit for more skin tones while simplifying the choice down to fewer options so that you are more likely to get the right shade on the first try.
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